When a crisis hits, people need information sooner rather than later. Whether it's a 6-month yoga membership that they can no longer use, an order they placed that's now in stasis, or a conference they registered for that takes place in October, they need clear communications NOW. Otherwise, they will speculate on what's going on and assume the worst: that a company simply doesn't care.
When Charlize Theron as Agent Lorraine Broughton kicks butt in the movie Atomic Blonde, she’s like some editors I’ve worked with – ruthless. The mission? Clean, accurate copy at all costs. I don’t want to make an editor work that hard, so I’m tough on myself before I turn in copy and follow a checklist.
As a writer, I've had people tell me, "Work your magic," as if I could wave a wand at my laptop to make the content appear instantly. In truth, there's nothing magical about writing. It takes patience, research, and the dogged pursuit of the information your customer may not think to tell you.